Help
Support
We're here to help. Whether it's a payment issue, a technical problem, or a question about your account — reach out and we'll get back to you as soon as possible.
What to include in your email
To help us resolve your issue quickly, please include:
- Your registered email address
- A brief description of the issue
- For payment issues — your Razorpay payment ID (found in your payment confirmation email)
- For technical issues — the device you're using and a description of what happened
- Screenshots if relevant
Frequently Asked Questions
My plan was not activated after payment. What do I do?
Email us at support@sarvochh.com with your Razorpay payment ID. Plan activation is usually instant, but if it hasn't happened within 24 hours, we'll fix it manually within one business day.
I want to switch to a different exam pack. Is that possible?
Yes. You can switch packs once per billing cycle from sarvochh.com/me. If you need help with a switch, email us and we'll assist.
I'm locked out of my account or forgot my password.
Use the "Forgot password" option on the login screen or email us at support@sarvochh.com with your registered email address and we'll help you regain access.
The app is not working on my device. What should I try?
First, try closing and reopening the app. If the issue persists, uninstall and reinstall the latest version from the Play Store. If you still have problems, email us with a description of the issue and your device model.
I want to delete my account and data.
Email us at support@sarvochh.com with the subject line "Account Deletion Request" and your registered email address. We'll delete your account and all associated data within 30 days.
I found an error in a question or explanation.
Thank you — we take content quality seriously. Email us with the question text and the issue you noticed. Our team reviews all reported errors and corrects them in the next content update.
I need to change the device linked to my paid plan.
You can switch your device once per billing cycle from your Profile tab in the app. If you've already used your switch or need urgent help, email us.
Are my mock test credits lost if my plan expires?
Mock credits included in your monthly plan reset each billing cycle — unused credits do not carry forward. Mock top-up credits purchased separately are valid for 12 months and are not affected by plan expiry.