Refund Policy

1. General Policy

All purchases on Sarvochh are non-refundable once processed, except as described below or as required by applicable Indian law.

Because Sarvochh provides immediate access to digital content (questions, mock tests, and analytics) upon payment, we are unable to offer refunds based on dissatisfaction with content after access has been granted.

2. Free Trial

Every new Sarvochh account receives a 72-hour free trial that includes one full mock test and ad-free practice across all modules. No payment is required to start the trial.

We strongly recommend using your free trial to evaluate the platform before making any purchase.

3. Eligible Refund Situations

We will process a full refund in the following situations:

• Duplicate payment — if you were charged more than once for the same order due to a technical error
• Payment processed but plan not activated — if your payment was successful but your plan was not activated within 24 hours, contact us with your payment reference
• Technical failure — if a platform-side issue prevented you from accessing any content for more than 48 consecutive hours after purchase

Refund requests must be raised within 7 days of the original payment date by emailing support@sarvochh.com with your registered email address and Razorpay payment ID.

4. Non-Refundable Items

• Monthly plan fees where content has been accessed
• Mock top-up credits (once purchased, these are valid for 12 months)
• Plan upgrades or downgrades
• Purchases made using an account that has been suspended for policy violations

5. Plan Cancellation

Sarvochh plans are billed monthly. You may choose not to renew your plan at the end of the billing cycle. Access to paid features will continue until the end of the current billing period.

There is no automatic recurring billing — each monthly plan requires a new purchase. You will not be charged automatically.

6. Pack Switching

If you wish to switch from one pack to another within the same billing cycle, contact us at support@sarvochh.com. We handle switching requests on a case-by-case basis and may issue a credit note for the remaining value of your current plan.

7. Refund Processing

Approved refunds are processed via Razorpay to the original payment method. Processing time is typically 5–7 business days, depending on your bank or payment provider.

8. Contact

For refund requests or payment-related queries, contact us at support@sarvochh.com. Please include your registered email address, Razorpay payment ID, and a brief description of the issue.