Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to all users of the Sarvochh mobile application and the sarvochh.com website. By using the platform, you agree to the collection and use of information as described in this policy.

2. What We Collect

We collect the minimum information required to operate the platform:

• Email address — used to create and identify your account, and to send essential communications such as email verification and account notifications
• User ID — a unique identifier generated automatically when you create an account, used internally to associate your practice data, XP, and plan with your account
• Device identifier — a device-level ID used solely to enforce the single-device policy for paid plans. This identifier is not linked to any personally identifiable information beyond your account
• Practice and performance data — your question attempts, XP balance, mock test results, and topic mastery scores. This data is stored to power your progress tracking and is visible only to you
• Plan and payment status — your current plan type and mock credit counts. Payment processing is handled by Razorpay — we do not store card numbers or payment credentials

3. What We Do Not Collect

We do not collect:

• Your name, phone number, address, or any government-issued ID
• Location data
• Contacts, camera, or microphone access
• Browsing history or data from other apps
• Sensitive personal information of any kind

4. How We Use Your Information

The information we collect is used exclusively to:

• Create and manage your account
• Deliver the practice and mock test experience
• Track your progress and display it to you within the app
• Enforce plan entitlements and the single-device policy
• Send you essential account communications (email verification, plan confirmations)
• Diagnose and fix technical issues
• Improve the platform based on aggregate, anonymised usage patterns

5. Data Sharing

We share data only with the following service providers, strictly to operate the platform:

• Supabase — our database and authentication provider. Your account data and practice data is stored on Supabase infrastructure hosted in Mumbai (ap-south-1), India
• Razorpay — our payment processor. When you make a purchase, your payment details are handled directly by Razorpay under their own privacy policy. We receive only a payment confirmation
• Google AdMob — free tier users see ads served by Google AdMob. AdMob may collect device identifiers as per Google's privacy policy. Paid plan users do not see ads in their paid modules

We may disclose information if required by law, court order, or government authority in India.

6. Data Storage and Security

Your data is stored on Supabase servers located in Mumbai, India. We implement industry-standard security measures including encrypted connections (HTTPS/TLS), row-level security policies, and access controls to protect your data.

No method of transmission over the internet is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your account data for as long as your account is active. If you request account deletion, we will delete your personal data within 30 days, except where retention is required by law.

Anonymised, aggregated usage data (with no personally identifiable information) may be retained indefinitely for platform improvement purposes.

8. Children's Privacy

Sarvochh is intended for users aged 16 and above. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will delete it promptly.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent to data processing (which will require account deletion)

To exercise any of these rights, contact us at support@sarvochh.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

11. Contact

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@sarvochh.com. We aim to respond within 3 business days.